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TIPS
At Scented Voyage Candle Company, we want you to get the most out of your soy candles. Here are some tips to help you care for your candle and ensure a safe and enjoyable burning experience:
1. On the first burn, allow the wax to melt all the way to the edges of the jar. This will prevent tunneling and ensure an even burn throughout the life of your candle.
2. Trim the wick to 1/4 inch before each use. This will help to prevent soot buildup and ensure a clean burn.
3. Burn the candle for no more than 4 hours at a time. This will prevent the candle from overheating and will extend the life of your candle.
4. Keep the candle away from drafts, flammable objects, and out of reach of children and pets.
5. Never leave a burning candle unattended.
6. When the wax level is low, discontinue use of the candle.
7. To clean the jar after use, simply wipe it down with a damp cloth and mild soap.
By following these simple guidelines, you can enjoy your Scented Voyage soy candle to the fullest while ensuring safety and longevity. Thank you for choosing our candles to be a part of your journey.
SHIPPING
Shipping Policy:
- We offer shipping to all locations within the United States.
- Orders are typically processed within 1-3 business days of being placed, and delivery times will vary depending on the shipping method selected and the destination.
- We offer several shipping options, including standard ground shipping and expedited shipping.
- The cost of shipping will be calculated based on the weight of the package, the shipping method selected, and the destination.
- Customers will be provided with a tracking number as soon as their order has shipped, which can be used to track the status of their shipment.
- Scented Voyage is not responsible for any lost, stolen, or damaged packages during shipping.
- In the event that a package is lost or damaged during shipping, customers should contact the shipping carrier directly to file a claim.
- Customers may be responsible for any customs or import taxes that may apply to their order for shipments outside of the United States.
- Scented Voyage is not responsible for any delays or additional costs related to customs or import taxes.
- If you have any questions about our shipping policy, please contact our customer support team for assistance.
Please note that this shipping policy is subject to change at any time and without prior notice.
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